Welcome to Mixi!

Here are answers to some of our most commonly asked questions.

Orders
How do I place an order?
Simply browse our collections, add your favourite items to your cart, and follow the secure checkout process.

Can I change or cancel my order?
If your order has not yet been processed or dispatched, we'll do our best to assist. Please contact us as soon as possible, as we cannot guarantee changes once production or packing has begun.

Can I order a custom design?
Yes! We love bringing unique ideas to life. If you have a specific colour palette, theme, or design in mind, please get in touch and we'll discuss your custom order.

Products
What are your earrings made from?
Our earrings are lovingly handcrafted from high-quality polymer clay and finished with carefully selected findings and hardware. Some earrings may also have resin, which can cause allergic reactions to some who have an allergy.

Are your earrings lightweight?
Yes! One of the biggest benefits of polymer clay is that it's incredibly lightweight, making our earrings comfortable enough to wear all day.

Will every pair look exactly the same?
Not always. Because every pair is handmade, slight variations in colour, pattern, texture, and finish are completely normal. These unique details are part of what makes each pair special.

How do I care for my earrings?
To keep your earrings looking their best:
• Avoid water, perfumes, lotions, and harsh chemicals.
• Store them in a cool, dry place.
• Clean gently with a soft, slightly damp cloth if needed.
• Handle with care and avoid bending or dropping them.

Shipping
Where do you ship?
We currently ship throughout South Africa.

How long will my order take?
Processing and delivery times may vary depending on stock availability and your location. Estimated delivery times will be provided during checkout where possible.

Will I receive tracking information?
Yes. Once your order has been dispatched, you'll receive tracking details if your selected courier service provides them.

Returns
Can I return my earrings?
Due to hygiene reasons, earrings cannot be returned simply because you've changed your mind.
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order so we can resolve the issue.

Payments
What payment methods do you accept?
We accept secure online payment methods available through our checkout. Available payment options will be displayed during the payment process.

Is my payment secure?
Yes. Payments are processed securely through trusted payment providers. Mixi does not store your banking or card details.

Contact
How can I contact Mixi?
You can reach us via the Contact page on our website or by emailing us at hello@mixi.co.za. We aim to respond to all enquiries as quickly as possible.

Do you have social media?
Yes! We'd love to connect with you. Follow us on Facebook and Instagram for new product launches, behind-the-scenes content, special offers, and giveaways.

Still have a question?
If you can't find the answer you're looking for, please don't hesitate to get in touch. We're always happy to help and will do our best to answer your questions as quickly as possible.