Privacy Policy – Mixi

Effective Date: 12 August 2026

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This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.
 

1. Information We Collect

When you use our website, we may collect the following information:

• Full name

• Email address

• Phone number

• Delivery and billing address

• Payment information (processed securely through our payment provider)

• Order history

• IP address and browser information

• Information you provide when contacting us
   

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders

• Deliver your purchases

• Communicate with you regarding your order

• Respond to enquiries and customer support requests

• Improve our website and services

• Send promotional emails or newsletters (only if you have chosen to receive them)

• Comply with legal obligations
   

3. Payment Information

Mixi does not store your banking or card details.

Payments are processed securely by trusted third-party payment providers using encrypted connections.
 

4. Cookies

Our website may use cookies to:

• Remember your preferences

• Improve website performance

• Analyse website traffic

• Enhance your shopping experience

You can disable cookies through your browser settings; however, some website features may not function correctly.
 

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties when necessary to:

• Process payments

• Deliver your orders

• Provide website hosting and technical services

• Comply with legal requirements

These providers are expected to keep your information secure and confidential.
 

6. Marketing Communications

If you choose to subscribe to our newsletter or marketing updates, you may receive occasional emails about new products, promotions, or special offers.

You may unsubscribe at any time using the unsubscribe link included in our emails.
 

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

While we strive to protect your information, no online system can be guaranteed to be completely secure.
 

8. Your Rights

Subject to applicable law, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information where legally permitted

• Withdraw consent where applicable

• Object to certain processing of your personal information

• Lodge a complaint with the Information Regulator of South Africa
   

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil your orders

• Meet legal, accounting, or tax obligations

• Resolve disputes

• Enforce our agreements
   

10. Third-Party Links

Our website may contain links to external websites.

Mixi is not responsible for the privacy practices or content of third-party websites.
 

11. Children's Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children.
 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated effective date.
 

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Business Name: Mixi

Email: justmixi@outlook.com

Website: www.mixi.online

 

By using the Mixi website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above.