Shipping & Returns Policy – Mixi

Effective Date: 12 August 2026

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Thank you for shopping with Mixi. We take pride in creating high-quality handmade products and want your shopping experience to be as smooth as possible. Please read our Shipping & Returns Policy before placing your order.

Shipping Policy

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Order Processing

• All orders are processed after payment has been received in full.

• As our products are handmade, processing times may vary depending on product availability and current order volumes.

• Estimated processing times will be displayed on the website where applicable.

Shipping

• We currently ship within South Africa.

• Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

• Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

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Delivery Times

Delivery times are estimates only and may vary depending on your location and the courier service.

Mixi is not responsible for delays caused by:

• Courier companies

• Public holidays

• Severe weather

• Industrial action or strikes

• Circumstances beyond our reasonable control

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Incorrect Delivery Information

Please ensure that your delivery details are accurate before completing your purchase.

Mixi cannot be held responsible for delays or additional delivery charges resulting from incorrect or incomplete delivery information provided by the customer.

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Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been lost in transit, please contact us as soon as possible so that we can investigate the matter with the courier.

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Returns Policy

Due to Hygiene Reasons

For hygiene and safety reasons, earrings cannot be returned or exchanged simply because you have changed your mind.

Faulty or Incorrect Items

If you receive an item that is:

• Faulty

• Damaged during transit

• Incorrect

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Please contact us within 7 days of receiving your order.

Where possible, please include:

• Your order number

• A description of the issue

• Clear photographs of the product

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We will assess the issue and, where appropriate, offer a replacement, repair, refund, or store credit in accordance with the South African Consumer Protection Act.

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Change of Mind

As our products are handmade and earrings are personal items, we do not accept returns for:

• Change of mind

• Incorrect colour selection

• Personal preference

• Ordering the wrong product

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Refunds

Approved refunds will be processed using the original payment method where possible.

Please allow several business days for your financial institution to process the refund after it has been issued.

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Exchanges

Exchanges are only offered for products that arrive damaged, faulty, or incorrectly supplied.

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Contact Us

If you have any questions regarding shipping, returns, or your order, please contact us:

Business Name: Mixi

Email: justmixi@outlook.com

Website: www.justmixi.online

 

Mixi is committed to providing excellent customer service while ensuring that your rights under the South African Consumer Protection Act remain protected.