Terms and Conditions – Mixi

Effective Date: 12 August 2026

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Welcome to Mixi. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before using our website or placing an order.

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1. About Us

Mixi is a South African online store offering handmade polymer clay earrings and related accessories.

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2. Acceptance of Terms

By using this website or placing an order, you confirm that you have read, understood, and agree to these Terms and Conditions.

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3. Products

All Mixi products are handmade. As each item is individually crafted, slight variations in colour, pattern, texture, and finish may occur. These variations are part of the handmade nature of our products and are not considered defects.

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4. Pricing

All prices are displayed in South African Rand (ZAR).

Prices may change without prior notice. The price displayed at the time your order is placed is the price you will be charged.

Unless otherwise stated, prices exclude delivery charges.

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5. Orders

Orders are subject to acceptance and product availability.

Mixi reserves the right to refuse or cancel any order for reasons including, but not limited to:

• Incorrect pricing

• Product unavailability

• Suspected fraudulent activity

• Payment issues

If payment has already been received for a cancelled order, a full refund will be issued.

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6. Payment

We accept secure online payment methods available through our website.

Orders will only be processed once payment has been successfully received.

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7. Shipping and Delivery

Delivery times are estimates and may vary depending on your location and courier services.

Mixi is not responsible for delays caused by courier companies, weather conditions, strikes, or circumstances beyond our control.

Risk in the goods passes to the customer upon successful delivery.

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8. Returns and Refunds

Please refer to our Returns Policy for full details.

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order.

Due to hygiene reasons, earrings may not be returned unless they are faulty or supplied incorrectly, unless otherwise required by applicable consumer law.

Your rights under the South African Consumer Protection Act remain unaffected.

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9. Product Care

Our earrings are handmade and should be handled with care.

To prolong the life of your jewellery:

• Avoid contact with water, perfumes and chemicals.

• Store in a cool, dry place.

• Clean gently with a soft cloth.

Mixi is not responsible for damage caused by misuse, accidents, or improper care.

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10. Intellectual Property

All website content, including photographs, logos, graphics, product descriptions, text and designs, is the property of Mixi unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

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11. Website Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt to interfere with website security or functionality.

• Upload malicious software or harmful content.

• Copy or misuse website content.

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12. Limitation of Liability

To the fullest extent permitted by South African law, Mixi shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of our products.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.

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13. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable South African data protection laws.

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14. Changes to These Terms

Mixi reserves the right to update these Terms and Conditions at any time.

Changes become effective once published on this website.

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15. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

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16. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Business Name: Mixi

Email: justmixi@outlook.com

Website: www.justmixi.online

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Disclaimer: These Terms and Conditions are provided as a general template for a South African e-commerce business. South African online stores are commonly expected to align their website terms with legislation such as the Electronic Communications and Transactions Act (ECTA), the Consumer Protection Act (CPA), and POPIA. For a final version tailored to your business, it's advisable to have the document reviewed by a qualified South African legal professional.